Attention: Please read before inquiring


Delayed Shipping Times [2-3 weeks]

As of this notice, orders are taking 2-3 weeks to be packaged and shipped out.

Due to our newest drops, we've seen thousands of new orders hit our system all at once. Our team is working diligently and we are in the process of hiring + training new staff to meet the demand.

We thank you for your patience in getting your orders out. Please do not worry, we are working to get your order out as soon as possible!

Changing Shipping Address?

For Address change inquiries, you can now edit your own address yourself!

> CHANGING ADDRESSES: If you need to change your address, you can do so by finding the order confirmation sent to your e-mail. Simply click the "View Your Order" button and it will take you to a page where you can edit your address.

Please note that you cannot change your address once your package is shipped.

USPS "Marked as Delivered / Picked Up"

It has come to our attention that a large batch of orders sent via @USPS have been marked as "Delivered: Picked Up", all with the same day/time.

We believe these packages have been scanned incorrectly and are still on their way, as some packages have since re-updated and are on the way.

We are working with USPS to resolve this and will have an update for affected orders soon. Though we have no control over packages once they are shipped, we apologize for any inconvenience caused.

We are working quickly to respond to all e-mail inquiries. Don't worry, we will make sure every customer receives their orders.

We do believe this has to do with USPS' new "Ground Advantage" system, as this problem started only a day after this new system was rolled out.

Please Provide Order #!

Please include your order number in any inquiries so that we can best assist you. You can find your order number from the order confirmation sent to your e-mail address.

Can't find your order confirmation? Please let us know what e-mail or information you used to purchase and we will assist you.