FAQ

How do you pronounce M.RAGE?

M.RAGE has no official pronunciation. It can be pronounced as Mirage, M-DOT-RAGE or M-RAGE. Just like a mirage, reality is often obscured by what our eyes perceive. All versions can be used interchangeably.

Return/Refund Policy

Unfortunately M.RAGE does not offer returns or exchanges at this time. Refunds will be provided only for products with manufacturing defects. If you have an item that is believed to be defective, please contact us within 7 days on: contact@mdotrage.com. or message us via our website web-form.

Shipping and Delivery

All new orders will be placed in our queue section after payment processing until the order is quality-checked, packaged and shipped. Once the order has shipped, customers will be notified via e-mail and given a tracking ID. All US Orders should arrive on average 3-5 business days after being shipped. 

NOTICE: Due to the massive influx of orders and customers verifying the wrong addresses, we are experiencing slower processing and shipping times across the board. Please expect shipment to take from 1-2 weeks from when you purchase. We apologize for the inconvenience, we are a small team of three people trying to meet the growing demand.

If your order is listed as "Pre-Shipment Shipping Label Created, USPS Awaiting Item" please note that the shipping label has been generated, but we have yet to fully pack your order.

LOST/STOLEN PACKAGES: Unfortunately, due to the overwhelming influx of orders being stolen, we can no longer support replacing these packages. M.RAGE ships all packages with insurance, but once the package has been delivered to the marked address the postal service's obligation has been fulfilled and we can no longer claim insurance. In the past, we have willingly replaced these packages at no cost to the customer, but we are a small team of three that can no longer sustain the thousands of dollars in lost revenue.

M.RAGE will cover all packages until they leave the hands of the delivery service. After that, the package becomes the customer's responsibility. Please check your tracking number and order to a safe address. 

Do you ship internationally?

Currently, M.RAGE only ships to the United States and Puerto Rico. Please follow us on Instagram to keep up-to-date! We are working hard to provide more international shipping options as we expand our operations.

Do you have a physical storefront?

Yes! You can view the M.RAGE collection at Sora Gumi, a storefront located in the heart of Little Tokyo, Los Angeles. For more information on Sora Gumi, please view this page.

Are you a dropshipping brand?

Absolutely not. We are a small team of designers located in Los Angeles that pride ourselves on providing quality products and original designs to our customers. All products are stored in-house by our team and not a single package leaves our warehouse without being quality-checked and packaged by one of our team members. Additionally, many of our products are meticulously hand-assembled here in Los Angeles.

Brands that utilize the dropshipping method often sell stock products from websites like aliexpress and wish.com at egregiously marked up prices. While there is nothing inherently wrong with this business model, you are usually purchasing the exact same product that you can find on aliexpress for 300% or higher markup.

You will not find M.RAGE designs outside of our store and by purchasing our products, you are supporting local designers and the artists that we collaborate with!

Are you interested in collaborating with my brand, organization or company?

We would love to discuss collaborations! M.RAGE has collaborated with many gaming organizations and local artists to produce the products that we are most passionate about. The M.RAGE team is experienced and prepared to assist with all of your merchandising needs, from design to production and order fulfillment. 

Please e-mail us at contact@mdotrage.com or use our online contact page if you would like to discuss business opportunities.

Are you hiring?

We are currently searching for experienced artists and designers to help expand the M.RAGE brand. Please forward your portfolio or social media via e-mail and we will get back to you as soon as we can!