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With Route, your packages will be covered, even if your package is stolen or misdelivered to the wrong address by the mail carrier. We notice that the overwhelming percentage (Nearly 100%, in fact) of lost packages take place after the package has been marked as delivered. When this occurs, the postal service will not reimburse us as the package was considered "successfully delivered", regardless if this was true or not. 

If you have purchased Route Package Insurance and your order is lost or stolen after being marked as delivered, please contact us so that we may offer you a refund or a replacement item.

If you decide to opt-out of the Route shipping protection, please note M.RAGE will not be responsible for your package following the marked Delivery. We offer this service at no profit to give the option of protecting our customers from lost packages or package theft.